HOW MUCH DOES IT COST AND HOW LONG DOES IT TAKE?
FREE EXPRESS SHIPPING ALL DAY, EVERY DAY WITHIN AUSTRALIA FOR ORDERS OVER $100
TOLL PRIORITY EXPRESS (Domestic Australian orders): $10 (1-2 Business Days)
AUSTRALIA POST EXPRESS (Domestic Australian orders): $15 (1-5 Business Days)
AUSTRALIA POST STANDARD (Domestic Australian orders): $10 (2-10 Business Days)
NEW ZEALAND INTERNATIONAL: $15 (5-10 Business Days)
WORLD WIDE INTERNATIONAL: $25 (5-10 Business Days)
DO YOU SHIP EVERY DAY?
Yep…if we get an order, we get packing. Except weekends and public holidays because let’s be honest, the post doesn’t even run on those days.
Every single order is picked and packed by hand with love at WODUP HQ. We work as fast and efficiently as possible to get you your new fitnessing gear pronto!
All orders will be packed and shipped within 24-48 hours of you placing your order. Please note that from time to time shipping delays can occur due to public holidays, peak shipping seasons or unforeseen reasons. You will be sent your tracking number and a link to track your shipment once it has been sent.
If you have any further queries or need us to follow up on your order please shoot us an email to email@example.com
WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES?
If you select TOLL PRIORITY as your shipping option, then your package will be left without a signature request if the courier feels it’s safe to do so. If the delivery driver feels it is not safe to leave your parcel a calling card will be left with instructions on how you can organise a re-delivery or where you can collect your parcel.
PLEASE NOTE: TOLL PRIORITY EXPRESS COURIERS WILL NOT DELIVER TO P.O. BOXES OR APARTMENT BLOCKS. You will need to enter a business or home address in the shipping method when you checkout.
If you selected AUSTRALIA POST (eparcel) as your shipment of choice, a signature will be captured if you are home. If not, then your parcel will be left in a safe place if one is available, or a calling card left and the parcel taken to a nearby Post Office if no safe place is available.
HOW DO I TRACK MY PARCEL?
You will receive an automated email with your tracking info once your order has been shipped.
You can just follow the link in the email to see where your gear is at.
If you need more info or help, just shoot us an email to firstname.lastname@example.org
Remember we’re here to help. Feel free to lean on us anytime. You know where to find us.
WHAT IF I DON’T LIVE IN A MAJOR CITY? WILL THIS AFFECT MY SHIPPING TIME?
If you don’t live in a major city or just live somewhere you would class as remote e.g. the Northern Territory and some regional areas, we recommend you choose Toll Priority as your preferred shipping method.
WHAT IF MY COUNTRY IS NOT AN OPTION FOR SHIPPING AT CHECKOUT?
OH NO!!! Please contact us at email@example.com and we’ll try our best to sort something out. We’d hate for you to miss out on your WODUP stuff.
INTERNATIONAL CUSTOMS DUTIES AND TAXES.. WHAT ABOUT THESE?
Customs duties and taxes change constantly and vary from country to country. WODUP cannot be held liable for any import duties, customs fees or taxes that may be incurred on the importation of your order. If you are unsure of what potential customs duties may apply to your order please contact your local customs office for pricing and clarification.
OTHER THINGS OUR INTERNATIONAL CUSTOMERS SHOULD CONSIDER
All prices are in AUD (Australian dollars).
All shipping addresses must be entered in English. We ship with TOLL PRIORITY and AUSTRALIA POST (eparcel). Their system cannot read non-English characters / countries etc. If you’re unsure of how to fill in your shipping address just drop us a line and we will sort you out.
Shipping time can vary from country to country so for a more accurate estimation of your delivery time, just ask and we will help you!
HOW LONG DO I HAVE TO MAKE A RETURN?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
WHAT CAN I RETURN?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a proof of purchase e.g. receipt or order number.
CAN I GET A REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
MY REFUND IS MISSING FROM MY BANK ACCOUNT. WHAT DO I DO?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
CAN I GET A REFUND ON SALE ITEMS?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
CAN I EXCHANGE MY ITEM?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item along with your returns form (hit the returns form link to print. Why waste paper if you don't need too) to:
WOD UP - RETURNS
P.O. BOX 1328,
Bibra Lake DC , WA 6965
SHIPPING OF YOUR RETURNED ITEM
To return your product, you should mail your product along with your completed returns form to:
WOD UP - RETURNS
P.O. BOX 1328,
Bibra Lake DC , WA 6965
PLEASE NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Just attach a copy of your shipping receipt.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGED ITEM?
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.